I'd love to get answers to these and other questions about why the response to Hurricane Isaac's damage from Entergy New Orleans and Entergy Louisiana was so disappointing. Given that my LPSC member is a Republican and that Entergy has no vested interest in positive community relations, I'm not hopeful. Still, I'll ask my questions:
1. Where is your published Disaster Recovery Plan?
All those bucket trucks from other parts of the country don't pop up magically. There must be agreements with other companies to get the trucks and the men working them to a disaster site. When I teach Business Continuity in my computer-geekery world, we always tell storage administrators to develop a plan they can pass on to management. The bosses don't need to know the minutae of failing a data center over to a site 20km away, but they want to know you've got this. Same thing for Entergy: Publish a high level disaster plan. We don't need to know how you get charged back for the labor, and we don't need to know anything you consider a trade secret or security issue. Just tell us your basic methodology.
2. What are Entergy's priorities when restoring power after a hurricane or tropical storm?
Three things I'd like to ask @Entergy
1. Where is your published Disaster Recovery Plan?
All those bucket trucks from other parts of the country don't pop up magically. There must be agreements with other companies to get the trucks and the men working them to a disaster site. When I teach Business Continuity in my computer-geekery world, we always tell storage administrators to develop a plan they can pass on to management. The bosses don't need to know the minutae of failing a data center over to a site 20km away, but they want to know you've got this. Same thing for Entergy: Publish a high level disaster plan. We don't need to know how you get charged back for the labor, and we don't need to know anything you consider a trade secret or security issue. Just tell us your basic methodology.
2. What are Entergy's priorities when restoring power after a hurricane or tropical storm?
This is another no-brainer. People are hot and sweaty. They're cooking up all the food in the fridge/freezer, if not throwing it all out. They're angry, and, most likely, under-informed about the situation, since access to information usually requires electricity. Still, these folks aren't unreasonable. Tell them about how first-response services need power. Remind them that paw-paw three blocks over needs power for the oxygen concentrator he needs to breathe. Most people see the logic of powering up businesses first, so people can get back to work.
3. Why does finding out when we'll get power back require electricity?
This isn't just counter-intuitive, it's bloody stupid. Entergy claims they post updates to their website. Last I checked, you need electricity to get on the Internet. You also need Internet service. While that's not Entergy's problem, the need to have both power and cable (or cellular phone service) compounds the probability of not knowing what's going on. In the event of a disaster, how about some old-school communication? Send around flyers explaining the situation. Give realistic estimates of when an area will get power back. Send out some community-relations/PR types into affected areas to answer questions face-to-face. Yes, people will be unhappy/upset/angry, but roll with it.
This is another no-brainer. People are hot and sweaty. They're cooking up all the food in the fridge/freezer, if not throwing it all out. They're angry, and, most likely, under-informed about the situation, since access to information usually requires electricity. Still, these folks aren't unreasonable. Tell them about how first-response services need power. Remind them that paw-paw three blocks over needs power for the oxygen concentrator he needs to breathe. Most people see the logic of powering up businesses first, so people can get back to work.
3. Why does finding out when we'll get power back require electricity?
This isn't just counter-intuitive, it's bloody stupid. Entergy claims they post updates to their website. Last I checked, you need electricity to get on the Internet. You also need Internet service. While that's not Entergy's problem, the need to have both power and cable (or cellular phone service) compounds the probability of not knowing what's going on. In the event of a disaster, how about some old-school communication? Send around flyers explaining the situation. Give realistic estimates of when an area will get power back. Send out some community-relations/PR types into affected areas to answer questions face-to-face. Yes, people will be unhappy/upset/angry, but roll with it.